What Happens When People Start Yelling?

It's Not You It's Them

It’s Not You, It’s Them

Most people have heard of the “Pareto Principle,” or as it’s more often called, the 80/20 rule.

In any kind of distribution, 20% of the stuff is doing 80% of the action.

If you’ve got a large sales force, 20% of the salespeople are making 80% of the sales.

If you’ve got a hundred shirts, you wear 20% of them 80% of the time.

This also comes into play when we’re talking to strangers. One huge fear that most people have is getting rejected.

So when we’ve got some idea or even a desire to simply get out there and express ourselves, we hold back because of what we fear.

But as you know, most of our fears never come true.

So what’s going to happen when we actually get out there and start talking to people (for whatever reason)?

That familiar 80/20 rule is going to kick in.

80% of the people we talk to won’t budge one way or the other. They won’t hate us, they won’t love us.

They won’t disagree with us, they won’t agree with us.

And within that twenty percent, ten will absolutely fall in love with us and our ideas, and the other ten will act like we’ve committed the gravest sin even in looking at them.

A long time ago, I used to sell cars. This young couple came in, and wanted to buy a car, but we didn’t have the right color. I told them I’d order it for them, and call them when it came in.

Only when they wrote their number down, I couldn’t read the last two digits. So I just started with 01 and worked my way up to 99 (at least that was the plan). 

I was shocked to find out that one in ten (that ten percent) were very angry that I’d called their home. I wasn’t trying to sell them anything. I just was asking for a specific person. 

Most people said, “Sorry, wrong number.” and I said, “Oops.” and that was that.

But one in ten got really angry.

At first, it made me a little intimidated. But after a couple people started yelling at me, it started to become kind of funny. 

Now, I’m not saying you should go out and hassle people on the street just to have a few laughs, but it is pretty interesting how tightly wound up people are.

And after the third or fourth person started into their tirade, I didn’t feel it was me at all. I KNEW they were yelling at me for their own reasons.

After all, how could they possibly be angry at me, when all I said was, “Hi is Robert there?”

Think about this next time you’re thinking about interacting with strangers. One, all your fears are false. Two, the people that do give you grief, is on them, not you.

To make it even easier, check this out:

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